If your lesson or screen is frozen, please follow the steps below:
Most of the time, a lesson freezes/ pauses because the internet connection is unstable. Please follow these steps to restart your lesson:
Step 1. Make sure the connection is strong and stable.
Step 2. Close the app completely (no need to log out; just close it).
Step 3. Open the app again. Now it should play.
For "How-to" videos on closing the app:
Closing your app- Android Closing your app- iPhone 8 Closing your app- iPhone X
Didn't work?
Please go to: https://webtraining.nevvon.com/#/
(You can use this link on a phone, tablet, or computer).
Step 1. Fill in the first box with your Phone Number or Email. Then fill in the next box with your Password. (If you do not remember your Password, just use the "Forgot Your Password?" link right under the Login button.)
Step 2. Press Login
Step 3. Click on the Module that you want to complete.
Step 4. Click on the Lesson/Video that you want to watch.
Step 5. When this black screen loads please click RESTART. Do not click RESUME or you will run into the same problems.
Step 6. Once you are finished with the lesson you will see a Green Checkmark which means that you have completed the lesson. Once the lesson is finished the next lesson will start. If the next video doesn't start or you don't see the Green Checkmark then you can Refresh the website. After you refresh the website it will take you back to the Home Page. Go back to the module you were on and you'll see that the lesson is now complete, and the next video is unlocked and ready to watch.