Skip to content
English
  • There are no suggestions because the search field is empty.

Nevvon System Messages

This article summarizes the notifications that are sent from the system, their purpose and what triggers each one

Nevvon system notifications are designed to automate communication between the platform, administrators, and learners. These notifications ensure that employees receive timely information, remain engaged with assigned training programs, and complete required learning activities while reducing administrative workload for agencies.

Notifications are delivered through a combination of SMS, email, and push notifications through our panel, allowing organizations to reach users through the most effective communication channel for each situation. Together, these notifications support onboarding, program participation, compliance management, learner engagement, and completion support..

The notification framework serves several critical functions:

Employee Onboarding

Notifications such as Welcome SMS and Employee Added to Organization help ensure that new employees are informed when they are added to the platform and understand how to access their assigned training. These communications establish engagement from the beginning of the learning journey.

Program Assignment & Management

Notifications related to program enrollment, reactivation, removal, and due date changes keep employees informed about their training requirements. This helps prevent confusion, ensures learners are aware of expectations, and supports agency compliance objectives.

Compliance & Deadline Management

Due date reminders and expiration warnings provide proactive alerts before training deadlines are reached. These notifications help reduce overdue training, improve completion rates, and support regulatory compliance requirements.

Learner Engagement & Success

Failed quiz reminders and additional attempt notifications help employees stay engaged and complete required coursework successfully rather than abandoning training after a failed assessment.

Program Completion & Recognition

Program approval and certificate notifications provide confirmation when training requirements have been successfully completed, creating a more efficient experience for both administrators and caregivers.

Purpose of Notification

Trigger to send Notification

Type of Notification

Welcome SMS

When a new employee profile is created

SMS

Employee Added to Organization

When an employee is added to an agency

Email / Push

Employee Added to Program

When an employee is added to a program or reactivated

Email / Push

Employee Removed from Program

When an employee is removed from a program

Push

Due Date Expiration Warning

Program about to expire (7 days before)

Push

Due Date Extended

When program due date is extended

Push

Failed Quiz Reminder

Reminder to retry a failed quiz if there are attempts left

Push

Additional Quiz Attempts

When additional quiz attempts are added for a failed quiz

Push / SMS

Program Approved

When an employee’s program completion is approved

Email / Push

Send Certificate to Employee

Send certificate to employee

Email