Nevvon System Messages
This article summarizes the notifications that are sent from the system, their purpose and what triggers each one
Nevvon system notifications are designed to automate communication between the platform, administrators, and learners. These notifications ensure that employees receive timely information, remain engaged with assigned training programs, and complete required learning activities while reducing administrative workload for agencies.
Notifications are delivered through a combination of SMS, email, and push notifications through our panel, allowing organizations to reach users through the most effective communication channel for each situation. Together, these notifications support onboarding, program participation, compliance management, learner engagement, and completion support..
The notification framework serves several critical functions:
Employee Onboarding
Notifications such as Welcome SMS and Employee Added to Organization help ensure that new employees are informed when they are added to the platform and understand how to access their assigned training. These communications establish engagement from the beginning of the learning journey.
Program Assignment & Management
Notifications related to program enrollment, reactivation, removal, and due date changes keep employees informed about their training requirements. This helps prevent confusion, ensures learners are aware of expectations, and supports agency compliance objectives.
Compliance & Deadline Management
Due date reminders and expiration warnings provide proactive alerts before training deadlines are reached. These notifications help reduce overdue training, improve completion rates, and support regulatory compliance requirements.
Learner Engagement & Success
Failed quiz reminders and additional attempt notifications help employees stay engaged and complete required coursework successfully rather than abandoning training after a failed assessment.
Program Completion & Recognition
Program approval and certificate notifications provide confirmation when training requirements have been successfully completed, creating a more efficient experience for both administrators and caregivers.
|
Purpose of Notification |
Trigger to send Notification |
Type of Notification |
|
Welcome SMS |
When a new employee profile is created |
SMS |
|
Employee Added to Organization |
When an employee is added to an agency |
Email / Push |
|
Employee Added to Program |
When an employee is added to a program or reactivated |
Email / Push |
|
Employee Removed from Program |
When an employee is removed from a program |
Push |
|
Due Date Expiration Warning |
Program about to expire (7 days before) |
Push |
|
Due Date Extended |
When program due date is extended |
Push |
|
Failed Quiz Reminder |
Reminder to retry a failed quiz if there are attempts left |
Push |
|
Additional Quiz Attempts |
When additional quiz attempts are added for a failed quiz |
Push / SMS |
|
Program Approved |
When an employee’s program completion is approved |
Email / Push |
|
Send Certificate to Employee |
Send certificate to employee |
|