---
title: Refreshing your Browser's Cache
description: If you do not see the latest version of a website, you will need to refresh its cache (the stored version). The cache sometimes prevents you from seeing the latest version of the site.
---

[Skip to content](https://help.nevvon.com/knowledge/refreshing-your-browsers-cache#main-content)

English

Show submenu for translations

![Logo Portrait Tagline-2](https://help.nevvon.com/hs-fs/hubfs/Logo%20Portrait%20Tagline-2.png?width=400&height=106&name=Logo%20Portrait%20Tagline-2.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://help.nevvon.com/knowledge?hsLang=en)
2. [Help for Managers](https://help.nevvon.com/knowledge/help-for-managers?hsLang=en)
3. [Other](https://help.nevvon.com/knowledge/help-for-managers?hsLang=en#other)

# Refreshing your Browser's Cache

## If you do not see the latest version of a website, you will need to refresh its cache (the stored version). The cache sometimes prevents you from seeing the latest version of the site.

To completely refresh the site and access the latest version, you can clear your Browser's cache using the keys shown in the table below. The keys used are based on your Operating System and Browser type.

If you are using a Windows Desktop or Laptop the main four Browsers will refresh by pressing and holding down the Control (Ctrl) Key and the F5 key. Hold both keys down together. 

 

![](https://help.nevvon.com/hubfs/Screen%20Shot%202023-01-31%20at%203-53-22%20PM-png-1.png)

Typically in most browsers on Windows **Ctrl** + **F5** hard refreshes the page. This forces your browser to not read any of the information on the page from your local storage (cache), instead, it downloads **everything fresh**.

 

On a Mac using Chrome, Microsoft Edge, or Firefox the keys to refresh everything are typically **Command + Shift** + **R**  this will force the web page to download **everything fresh**. If you are using Safari, then you will need to hold **Command + R**

 

 

- [Help for Caregivers](https://help.nevvon.com/knowledge/help-for-caregivers?hsLang=en#main-content)

    - [Getting Started](https://help.nevvon.com/knowledge/help-for-caregivers?hsLang=en#getting-started)
    - [Self-Directed Support](https://help.nevvon.com/knowledge/help-for-caregivers?hsLang=en#self-directed-support)
    - [Rewards and Recognition](https://help.nevvon.com/knowledge/help-for-caregivers?hsLang=en#rewards-and-recognition)
    - [Other](https://help.nevvon.com/knowledge/help-for-caregivers?hsLang=en#other)
    - [Still Need Help?](https://help.nevvon.com/knowledge/help-for-caregivers?hsLang=en#still-need-help)
- [Help for Managers](https://help.nevvon.com/knowledge/help-for-managers?hsLang=en#main-content)

    - [Getting Started](https://help.nevvon.com/knowledge/help-for-managers?hsLang=en#getting-started)
    - [Panel Settings](https://help.nevvon.com/knowledge/help-for-managers?hsLang=en#panel-settings)
    - [Core Actions](https://help.nevvon.com/knowledge/help-for-managers?hsLang=en#core-actions)
    - [Classroom Management](https://help.nevvon.com/knowledge/help-for-managers?hsLang=en#classroom-management)
    - [Forms](https://help.nevvon.com/knowledge/help-for-managers?hsLang=en#forms)
    - [Quizzes](https://help.nevvon.com/knowledge/help-for-managers?hsLang=en#quizzes)
    - [Reports](https://help.nevvon.com/knowledge/help-for-managers?hsLang=en#reports)
    - [Surveys](https://help.nevvon.com/knowledge/help-for-managers?hsLang=en#surveys)
    - [Supporting Your Employees](https://help.nevvon.com/knowledge/help-for-managers?hsLang=en#supporting-your-employees)
    - [Other](https://help.nevvon.com/knowledge/help-for-managers?hsLang=en#other)

[mailto:support@nevvon.com](mailto:support@nevvon.com)

Copyright © 2025, Nevvon